Import Supply Help Center

Answers that keep
products moving.

Get practical guidance for source imports, product review, WooCommerce drafts, billing and workspace access.

Help guides

Start with practical answers for imports, product review and publishing.

Browse guides

Contact us

Ask a question and include the source URL or publish run you need help with.

Email support

Open a ticket

Report a reproducible issue with the context our support team needs.

Create ticket

Publishing checklist

Review the connection, approval and media steps before your first store draft.

Review guidance

Popular guidance

Start with the part of the workflow you're in.

Clear answers for the questions that tend to block an import or delay a publish.

Imports & product data

Which URLs work today?

Public Yupoo album and category URLs are currently supported. Additional supplier sources are being added without changing the review workflow.

Are full-resolution images used?

Import Supply discovers the original product gallery and preserves full-resolution source references for preview and supported WooCommerce publishing.

What if an import fails?

Failed extraction attempts do not count toward your allowance. Check Activity for the affected stage, then retry after resolving the source or access issue.

WooCommerce publishing

Does publishing make products live?

No. Direct WooCommerce publishing is draft-only so you retain the final store-side approval.

What is resumable media?

Each gallery image has a durable checkpoint. A retry reuses completed uploads and continues with unfinished images.

Why does a run say completed with issues?

One or more products or images need attention. Open the affected run to review the exact item, stage and retry path.

Plans & billing

What does Free include?

Free includes three lifetime product imports and one WooCommerce draft publish so you can prove the workflow with your own catalog.

What counts as a product?

A product counts only after successful source extraction. Retries and failed jobs do not consume another product.

Can I cancel?

Yes. You can stop renewal through billing controls. Paid charges are generally non-refundable because the complete workflow is available to test first.

Accounts & workspaces

What stays with my account?

Products, imports, workspaces, connected stores, publish history and plan access remain attached to your protected account.

Are stores separated?

Workspaces are designed to keep products, imports and destinations separate. Available workspace limits depend on your plan.

How are credentials handled?

Connected-store credentials are encrypted and handled server-side. Saved secrets are not returned to the browser.

Guided support

A faster support assistant is coming.

We're planning an in-app assistant that can explain import activity, help identify affected products and prepare a support ticket with the right context.

Coming soon